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Returns and replacements

Ribilio Group is available to the customer in the event of failure or malfunction of electronic systems and replacement of material according to the following guidelines:

  • Communicating the items to be returned when you already have different products to make in order to carry out the minimum number of shipments
  • Items must be returned with original packaging, complete with all accessories and documentation
  • Products will be verified by our labs before to be replaced, reapaired or refunded
  • The packaging of the shipment must be accurate. Products damaged due to improper or inadequate packaging will not be refunded
  • Products for hygienic reasons can be replaced or made (eg. atomizer, coil, drip tip, tanks, spare glasses) if they have never been used or in the case of liquids, unopened.
  • All products are guaranteed for one year *, with the following exceptions:
    • Atomizers or atomizers regenerative resistors to have a short duration after use of about 15 days and not have warranty when used 
    • The boxmod and starter kit are guaranteed for 6 months *
    • The batteries are guaranteed for 6 months *
  • The delivered goods must be accompanied by:
    • An accurate description of the defect for every article posted
    • A copy of the purchase invoice
    • Original packaging for each item
  • They are not made subject to:
    • Improper use of the product
    • Manumission
    • Removing the safety seal

The shipping costs in Italy are paid by the customer.

* The warranty date starts from delivery date.

The instructions to send the returned goods will be communicated after acceptance of the documentation provided..

Proceed to the goods return warranty claim, click here. For customer only